Shipping

Shipping Policy

At ThunderMax, we’re committed to getting your order out the door fast and into your hands with zero hassle. Here’s everything you need to know about how we handle shipping.

Order lead time and delivery estimates

Please allow a 7–10 business-day lead time before shipment. Orders ship together. Carrier transit estimates begin after your order ships and are additional to this lead time. Selecting a faster shipping service does not shorten the order lead time. Tracking information is emailed when your order ships.

Shipping rates

Shipping charges and available delivery services are calculated and displayed at checkout based on the products in your order and the delivery address. Orders containing different product groups may combine shipping charges. The checkout total is the shipping charge for your order.

Outside the contiguous 48 states, available FedEx services and calculated rates are shown at checkout. Eligible harness orders may offer FedEx Standard Overnight; the 7–10 business-day lead time still applies. Product and destination restrictions apply, including the existing California restriction for ThunderMax ECMs.

Military addresses

APO/FPO/DPO orders may be accepted at checkout and arranged manually by our shipping team. The team will confirm an available shipping method and resolve any difference in shipping cost before shipment. The FedEx service shown at checkout may not be the service used for a military postal address.

International shipping

International shipping is subject to carrier availability. Customers are responsible for customs duties, taxes, and import fees. Customs processing may add time beyond carrier transit estimates.

For shipping or tracking questions, contact orders@thunder-max.com.

Note: Delivery times are estimates and not guaranteed.

Carriers We Use: We primarily ship via FedEx and UPS. USPS may be used at our shipping team’s discretion.

Important: ThunderMax is not responsible for delays due to customs or international transit issues beyond our control.

Tracking Your Order: Once your order ships, you’ll receive an email with tracking details. If you don’t see it, check your spam/junk folder. Still nothing? Shoot us a message at orders@thunder-max.com.

Shipping Issues

• Wrong address? Contact us before the item ships and we’ll fix it. Once it’s out the door, we can’t reroute it.

• Lost or damaged package? If your order is lost or arrives damaged, email us within 5 business days. We’ll help sort it out with the carrier.

• Carrier delays: We aren’t responsible for shipping delays caused by carriers, weather, or natural disasters—but we’ll do our best to help you track things down.

Questions? If you’ve got questions about shipping, tracking, or anything in between, reach out to:

ThunderMax Support

Email: orders@thunder-max.com