Shipping

Shipping Policy

At ThunderMax, we’re committed to getting your order out the door fast and into your hands with zero hassle. Here’s everything you need to know about how we handle shipping.

Order Processing: Orders are typically processed within 1–2 business days (excluding weekends and holidays). Orders placed after 2:00 PM CST may be processed the following business day. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates are based on the shipping option you select and your location.

Standard Shipping (US): 3–7 business days

Expedited Shipping (US): 1–3 business days

International Shipping: Varies by destination

Note: Delivery times are estimates and not guaranteed.

Carriers We Use: We ship through trusted carriers like UPS, USPS, and FedEx. Carrier options may vary based on your location and the contents of your order.

Domestic Shipping (U.S. Only): We ship to all 50 states, including P.O. boxes and APO/FPO addresses (restrictions may apply depending on the carrier).

International Shipping:We currently offer international shipping to select countries. International customers are responsible for all customs duties, taxes, and import fees.

Important: ThunderMax is not responsible for delays due to customs or international transit issues beyond our control.

Tracking Your Order: Once your order ships, you’ll receive an email with tracking details. If you don’t see it, check your spam/junk folder. Still nothing? Shoot us a message at support@thunder-max.com.

Shipping Issues

• Wrong address? Contact us before the item ships and we’ll fix it. Once it’s out the door, we can’t reroute it.

• Lost or damaged package? If your order is lost or arrives damaged, email us within 5 business days. We’ll help sort it out with the carrier.

• Carrier delays: We aren’t responsible for shipping delays caused by carriers, weather, or natural disasters—but we’ll do our best to help you track things down.

Questions? If you’ve got questions about shipping, tracking, or anything in between, reach out to:

ThunderMax Support

Email: support@thunder-max.com